Privacy Policy
Effective Date: September 2025
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- Book Services: Name, phone number, email address, service address for mobile detailing
- Contact Us: Name, email, phone number, and message content when you use our contact form
- Make Payments: Billing information for services like full detailing, paint correction, or window tinting, though we don't store credit card details (processed by secure payment processors)
- Create Accounts: Login credentials and profile information if you create an account
Automatic Information Collection
When you visit our website, we automatically collect:
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, referral sources, click patterns
- Location Data: General geographic location (city/region level) to serve relevant service area information and connect you with nearby services in Lewiston, Clarence, Williamsville, and surrounding areas
- Cookies: Small data files that help improve your browsing experience
2. How We Use Your Information
Service Delivery
Business Operations
- Service Improvement: Analyze usage patterns to enhance our full detail packages, boat detailing, RV detailing, and commercial fleet services
- Marketing Communications: Send service updates, promotions, and newsletters (with your consent)
- Legal Compliance: Meet regulatory requirements and protect our business interests
- Quality Assurance: Monitor and improve service quality across all locations
3. Information Sharing & Disclosure
We DO NOT sell your personal information to third parties.
Limited Sharing Occurs When:
- Service Providers: Payment processors, scheduling software, and communication tools that help deliver our services
- Legal Requirements: Law enforcement requests, court orders, or legal compliance obligations
- Business Protection: Preventing fraud, protecting our rights, or ensuring customer and employee safety
- Business Transfers: In the event of a merger, acquisition, or sale of business assets
- Consent: When you explicitly authorize us to share information with specific third parties
4. Data Security & Protection
Security Measures
- Encryption: All sensitive data transmitted through our website is encrypted using SSL/TLS technology
- Secure Storage: Personal information is stored on secure servers with restricted access
- Access Controls: Only authorized personnel can access customer information on a need-to-know basis
- Regular Updates: We maintain up-to-date security software and monitoring systems
- Staff Training: Our team receives regular privacy and security training
Data Retention
We retain your personal information only as long as necessary to:
- Provide ongoing services and customer support
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records for tax and accounting purposes
5. Cookies & Tracking Technologies
Types of Cookies We Use:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
- Preference Cookies: Remember your settings and preferences
Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.
6. Your Privacy Rights
You Have the Right To:
- Access: Request copies of the personal information we hold about you
- Correction: Request corrections to inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Opt-Out: Unsubscribe from marketing communications at any time
- Restriction: Request limitation on how we use your information
Exercising Your Rights
To exercise these rights, contact us at (716) 405-0316 or through our contact form. We'll respond within 30 days of receiving your request.
7. Third-Party Services & Links
External Links
Our website may contain links to third-party websites, including social media platforms and business partners. This Privacy Policy does not apply to these external sites, and we're not responsible for their privacy practices.
Service Integrations
We use trusted third-party services for:
- Payment Processing: Secure credit card and payment handling
- Communication: Email marketing and customer communication tools
- Analytics: Website performance and user behavior analysis
- Scheduling: Appointment booking and calendar management
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately. Parents who believe we may have collected information from their child should contact us immediately.
9. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: What personal information we collect and how it's used
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Opt-out of the sale of personal information (we don't sell personal information)
- Non-Discrimination: We won't discriminate against you for exercising your privacy rights
10. International Users
Our services are primarily offered in Niagara County, NY and surrounding areas. If you're accessing our website from outside the United States, please be aware that your information may be transferred to and stored in the United States, where our servers are located.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes by:
- Posting the updated policy on our website with a new effective date
- Sending email notifications for material changes (if you've subscribed to communications)
- Displaying prominent notices on our website
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.